Christopher M Chris Jones

About Christopher M Chris Jones

VP Product/GM driving transformation, growth, and P&L results in PE-backed SaaS and fintech. I build high-performing cross-functional teams that deliver growth and profitability through improved acquisition, activation, retention, and customer experience. Proven Results- P&L ownership: Managed up to $105M in revenue across product portfolios- Organizational transformation: Rebuilt feature factories into outcome-driven product organizations- Acquisition: Expanded TAM through new product experiences and ICP targeting (2M+ customers annually, 3500% MAU growth)- Activation: Reduced time-to-value through redesigned onboarding (55% activation lift, 159% usage increase)- Retention: Reduced churn through product analytics and operations improvements (15% retention improvement)- Team building: Scaled high-performing product organizations through strategic hiring and coaching- Monetization: Launched usage-based pricing, API partnerships, white-label BaaS platforms

Experience

1. VP Product

   Togetherwork

   Jan 2025 — Present

   Lead product organization for pet care vertical, driving revenue growth, customer expansion, and strong business performance.• Scale customer base across three pet care platforms through data-driven product roadmap prioritization, deploying analytics infrastructure to capture voice-of-customer insights and translating market needs into high-impact product improvements.• Build and scale integrated payments capabilities enabling seamless consumer transactions that improve customer experience and drive business growth.• Transform product delivery across cross-functional resources, establishing faster release cycles and implementing modern frameworks to accelerate innovation and better serve customer needs.• Lead cross-functional collaboration across product, engineering, marketing, and operations to establish metrics framework tracking time-to-value, activation, engagement, and retention, translating insights into product strategy and roadmap priorities.

Education

• Saint Joseph's University

  B.S. International Relations, B.A. Spanish, Latin American Studies

Skills

• Consulting
• Change Management
• Product Marketing
• Business Process Improvement
• Go-to-Market Strategy
• Leadership
• Enterprise Software
• Product Strategy
• Salesforce.com
• Outsourcing
• Marketing Strategy
• Market Trends
• Product Management
• Professional Services
• Management Consulting
• Saas
• Digital Strategy
• Strategic Planning
• Integration
• Strategy
• E-Commerce
• Business Development
• Marketing Automation
• Product Development
• Relationship Building
• Product Launch
• Startup Consulting
• Cloud Computing
• Sales
• Sales Process
• Team Building
• Management
• Program Management
• Networking
• Entrepreneurship
• Design Thinking
• Marketing
• Project Management
• Competitive Analysis
• Customer Experience