Chris Meadows

About Chris Meadows

Chris Meadows is Sr. Director of Technology Operations with responsibility for Lowe\'s IT…

Experience

1. Sr Director, Technology Operations

   Lowe's Companies, Inc.

   Dec 2018 — Present

   Directs global 24 X 7X 365 IT Service Desk operations. IT Service Desk receives 1.8 million calls + 800k self-help contacts annually. Support scope includes: • Store software applications, point-of-sale, mobile devices and network infrastructure. • Corporate software applications, hardware devices, corporate deployed and BYOD mobile devices • Supply Chain (distribution facility) applications, hardware, networking • Down Store support • IT Hurricane Response Coordination • Provides key Analytics and trend data to drive problem and service management improvements • Proactively prevents service disruptions annually which returns 50k hours to Stores and yields a support cost avoidance of $2 mil • $12 mil in restored customer transactions

Education

• University of North Carolina at Charlotte

  B.A., Communication Studies

  1995 — 1997

Skills

• System Administration
• Customer Service
• Knowledge Management
• Information Technology
• Quality Management
• Quality Assurance
• Bmc Remedy
• IT Management
• Data Center
• IT Service Management
• Service Desk
• Sharepoint
• Help Desk Support
• System Deployment
• Change Management
• Software Documentation
• Technical Support
• Business Process Improvement
• Visio
• Disaster Recovery
• Networking
• Troubleshooting
• Vendor Management
• Team Leadership
• Kcs - Knowledge Centered Support
• Integration
• Incident Management
• Leadership
• Training
• Team Building
• Service Delivery
• Program Management
• Call Centers
• Management
• IT Operations
• Itil
• Business Analysis
• Process Improvement