Chris McLuckie

Senior Manager of Product Management (Community Development, Cash Receipts & Home) @CentralSquare Technologies

Vancouver, CA

Own end-to-end product strategy, roadmap, and delivery for the Community Development Cloud product line, operating at GM-level scope across North America.• Spearheaded Generative AI integration into CentralSquare Home, delivering AI-powered workflow automation, GIS integration, and multi-factor authentication to streamline municipal services.• Partner with engineering, design, and data science teams to rapidly prototype, iterate, and scale new AI-enabled features.• Lead customer discovery and Early Adopter programs, ensuring measurable value, referenceability, and de-risked rollouts.• Translate customer challenges into high-ROI product initiatives; advocate internally as the voice of the customer.• Define and track value outcomes & metrics to quantify business impact of AI investments