Chris McIlduff

Chief Customer Officer @Davies Technology

Edinburgh, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2020 — Present

Chief Customer Officer @Davies Technology

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EDUCATION

2004 — 2008

University of Strathclyde Graduate School of Business

Diploma in Management, Business

SKILLS

Leadership DevelopmentStrategic PlanningProject DeliveryContinuous ImprovementBusiness TransformationStrategyProject ManagementCustomer ServiceSoftware DevelopmentLeadershipContact CentersBusiness ProcessCustomer SatisfactionTeam ManagementChange ManagementPerformance ImprovementStakeholder ManagementTeam LeadershipErpVendor ManagementProgram ManagementManagement ConsultingCustomer ExperienceStart-UpsBusiness DevelopmentCall CentersBusiness Process ImprovementProcess ImprovementBusiness StrategyService DeliveryBusiness AnalysisBusiness IntelligenceB2bRequirements AnalysisPerformance ManagementFinancial ServicesCrmOutsourcingTeam BuildingManagement

ABOUT CHRIS MCILDUFF

I am a hands-on, effective leader with substantial experience in building and leading technology, operational and consulting teams in the delivery of sustained improvements within complex business environments.Analytical, practical, fully committed and personable I quickly establish the fundamentals of a business, improve the basics, building stronger teams and deliver results for stakeholders.I’m solutions focused with a track record of identifying, initiating and delivering sustainable change that improves business processes, capability and performance.Having operated in the front line and on the board with P&L responsibility I’m adept in stakeholder management, improving governance, galvanizing others to deliver results and extracting value from third party alliances.Accomplished in the delivery of post-acquisition integrations, business transition, outsourcing and new business launches I have the experience to help improve young and established organisations to develop and grow effectively.Key Skills- Understanding the fundamentals of a business quickly and establishing plans to improve performance or adapt to meet changing market dynamics- Thinking digitally and implementing innovative solutions- Incorporating commercial thinking in all decision making- Reorganising business functions to facilitate change and deliver improved business performance- Inspiring people to get the absolute best from them- Leading programmes/projects in competitive and pressurised environments- Taking considered risks that balance stakeholder needs- Improving governance in complex business environments- Leveraging technology to create differentiation and business success- Designing, implementing and managing successful outsourcing programmes- Leading negotiation and securing positive, mutually beneficial partnerships- Developing transparent and effective relationships with partners- Strategic thinking and a passion to innovate- Open and effective communicator

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Chris McIlduff — Chief Customer Officer at Davies Technology in Edinburgh, GB | Unifers