Chris Marsden

Director @Cloudcomm 360

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2019 — Present

Director @Cloudcomm 360

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Our mission is to simplify the process, the time and the cost of delivering contact centre solutions whilst not having to tie yourself into long contracts and be driven by vendors. CloudComm 360 was created after getting frustrated with the time, cost and limitations associated with the delivery and support of communication solutions. Maintaining our truly vendor-agnostic approach, at CloudComm 360 we are passionate about delivering the very best outcomes for our customers, large and small. We put customers at the centre of our business model ensuring they get what is right for their business both in terms of technology and support.

SKILLS

Programme DeliveryAvayaService DeliveryBusiness Process ImprovementChange ManagementProcess ImprovementPerformance ManagementBusiness RequirementsBusiness AnalysisBusiness ProcessCisco TechnologiesCall CentersRequirements AnalysisGovernanceCustomer ExperienceStakeholder ManagementStrategyChange ProgrammesBusiness TransformationVendor ManagementBusiness CaseTeam ManagementRisk ManagementCtiLeadershipCrmResource ManagementTelecommunicationsAnalysisIvrPrince2Call CenterInfrastructureOffshoringProject PlanningIT StrategyAcdBusiness Process MappingRequirements GatheringProject Management

ABOUT CHRIS MARSDEN

I\'ve been around contact centres for over 20 years - I started on the shop floor before…

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Chris Marsden — Director at Cloudcomm 360 in Leeds, GB | Unifers