Chris Alex

Regional Sales Director Marketing Agent @Peppermill Resort Spa Casino

Meet and exceed annual gross and net revenue targets and renewals. • Identify and create connections with potential business accounts, people, and opportunities. • Conduct outreach, stimulate meetings and deliver creative and effective presentations while being able to listen, understand and articulate issues and solutions. • Build relationships and maintain a deep understanding of client needs, values and objectives to execute the onboarding & confirmation process. • Manage complete sales lifecycle including, prospecting, forecasting, quoting, RFP’s, proposals, contract negotiations, and overall delivery and fulfillment. • Drive client engagement to ensure customer satisfaction and mutual success including full accountability for all aspects of accounts from onboarding to renewal. Anticipate customer needs and proactively cultivate account for growth and renewals. • Perform consultations to uncover account business objectives, articulate the ROI as related to our property and around achieving those objectives, and build a plan to achieve those outcomes. • Conduct ongoing customer consultations to interpret and leverage provided services and tools to make strategic recommendations to help customers be more successful. • Prepare and facilitate business reviews, Q&A meetings, and supportive interactions to ensure seamless communication. • Manage partnerships and communications as a team with convention services, banquets, A/V, accounting, and related 3rd parties and departments to deliver exceptional experiences • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of processes. • Maintain an organized approach via highly effective time management and effectively prioritize projects in a fast-paced environment. • Sustain detailed action reports and notes for all accounts via Salesforce CRM.