Chris Maki

About Chris Maki

I am a Customer Success Manager at SAP LeanIX, supporting Enterprise customers throughout their entire lifecycle—from onboarding to adoption, value realization, and renewal. My work focuses on guiding organizations through their journey with LeanIX’s Enterprise Architecture solutions by combining customer advocacy, consultative advisory skills, and a strong understanding of IT organizations.Much of my role centers on partnering closely with customers to help them drive product usage, improve EA maturity, and successfully navigate change. I run onboarding programs, lead enablement sessions, coordinate success planning, and support data-driven analysis to ensure customers achieve their strategic goals.As LeanIX evolves, I also help customers understand and adopt new platform capabilities, including AI features. I’m motivated by clear communication, collaborative problem solving, and empowering customers to succeed in a complex and fast-changing technology landscape.

Experience

1. Enterprise Customer Success Manager

   Sap Leanix

   Jun 2023 — Present

   Driving strategic value for enterprise clients | CSM at SAP LeanIX | SaaS | B2B | Growth & Retention Focus• Own a portfolio of Enterprise accounts, ensuring retention, satisfaction, and long-term value realization• Lead onboarding programs and provide structured enablement to set new Enterprise customers up for success•Drive product adoption by increasing meaningful usage and expanding engagement across customer accounts• Conduct data-driven analysis and deliver consultative guidance on Enterprise Architecture and IT management topics•Execute customer-facing projects, including maturity assessments, success planning, and change management initiatives• Collaborate cross-functionally with Sales, Product, and Marketing to advocate for customer needs and improve outcomes• Translate customer feedback into actionable product insights and feature requirements• Support customers in understanding and adopting new LeanIX features, including AI-driven capabilities, through training, demonstrations, and best-practice guidance• Serve as the primary point of contact for customer inquiries, escalations, and strategic discussions

Education

• University of Arizona

  BGS Economics and Industry

Skills

• Powerpoint
• Social Media
• Training
• Zendesk
• Leadership
• Hubspot
• Business Development
• Pre-Sales
• Marketing
• Microsoft Powerpoint
• Contract Negotiation
• Supply Chain
• Microsoft Office
• Sales
• Teamwork
• Sales Management
• Time Management
• Inside Sales
• Solution Selling
• Crm
• Public Speaking
• Customer Relationship Management (Crm)
• Support Agreement
• Customer Service
• Microsoft Word