Chris Lovin

About Chris Lovin

Strategic healthcare technology leader focused on solving complex problems that improve…

Experience

1. Director Experience Design

   athenahealth

   Aug 2021 — Present

   Talent and process leader for the Scheduling and Referral/Network Management Zones at athenahealth leading a team of 7 UX designers. Our team represents $670mm in revenue for athena and is responsible for nearly 1/3 of all appointment bookings in the US. As Director, I champion the discipline within the organization and work across teams to build consistent and integrated experiences that drive schedule density and patient access while closing care gaps. 70% team leadership 30% process leadership Product responsibilities:* Practice Scheduling * Calendar management (templates, appt types, etc)* Patient Self-Scheduling experience and configuration * Receiver network management * Receiver selection

Education

• Köln International School of Design

  Design

• Arizona State University

  BSD, Industrial Design

• Rice University - Susanne M. Glasscock School of Continuing Studies

  Professional Certificate in Healthcare Management, Health/Health Care Administration/Management

Skills

• UX Strategy
• Hand Rendering
• Sewing
• Six Sigma
• Cad
• User-Centered Design
• Design Thinking
• Interaction Design
• Design Management
• Advanced Design
• Design Strategy
• Computer-Aided Design (Cad)
• Mobile Applications
• Information Architecture
• User Experience
• User Interface Design
• Concept Development
• Design Research
• Enterprise Software
• Industrial Design
• Illustrator
• Rapid Prototyping
• Sketching
• Concept Generation
• Graphics
• Product Design
• Photography
• Internet of Things
• Hypershot
• Mobile Devices
• Drawing
• Experience Design
• Ideation
• Pro Engineer