Chris Lloyd
Specialist Resolutions Team Leader @loveholidays
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WORK HISTORY
Specialist Resolutions Team Leader @loveholidays
London, GB
Providing support, guidance, and assistance for the agents within the team by utilising team-building techniques, engagement, and enhancing rapport- Monthly agent 121s and personal development discussions- Daily scheduling and reporting- Working alongside Senior Management to improve strategy and overall performance- Recognising statistic trends in order to enhance performance based on the departmental KPIs- Assisting agents with more complex customer queries including CEO complaints and PR cases.
EDUCATION
SLP College
National Diploma, Visual and Performing Arts
ABOUT CHRIS LLOYD
I’m an enthusiastic and outgoing professional with high-end client service skills and a passion for delivering exceptional customer experiences. With a background in sales, team leadership, and crisis resolution—both in the UK and internationally—I thrive in fast-paced environments where people and performance matter. My career spans the entertainment industry to senior roles in travel customer service, reflecting my adaptability, communication strengths, and deep industry knowledge. I’m known for my positive personality, ability to build rapport, and deliver boutique, top-tier travel service.
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