Chris Lawler

About Chris Lawler

Chris has been the “Pragmatic Innovator” throughout his career. It’s his unique balance of vision, leadership, and execution savvy that enables Chris to harness opportunities, and boost an organization’s performance to drive bottom line results. He is a global operations executive with a passion for driving step changes in business performance.As a strategist, systems thinker, and team builder, Chris thrives on identifying the critical few opportunities, developing the teams, and delivering results through innovative solutions. He has led operations across manufacturing, customer service, e-commerce, and Agilent Technologies $1B service business. Chris has built a track record of developing the teams that amplify business results through the sensible application of new digital capabilities and lean process optimization- Mobile lead-generation apps contributed to >$200M in orders - Data science teams enabled costs savings and revenue growth over $20M- Mobilizing field service tools accelerated business velocity, increasing revenue recognition by $2M- B2B e-commerce channels resulted in a 50% increase in order trafficThe infinite mindset is the root of Chris’ leadership philosophy. He energizes and empowers teams with both his passion for the possible and his development of the individuals. Chris’ own fulfillment is derived from furthering the development of others. This development journey often begins when Chris pairs talented leaders with a business problem. It progresses into mentoring, and ultimately career advancement for the individual.Chris has a deep conviction that exceptional results are only possible through the combined work of fantastic teams. It’s the fusion of diverse perspectives and expertise that strengthen the team’s creativity, strategy, and execution. And, Chris loves being part of a great team.Specializing inStrategy Development | Operations Leadership & Excellence | Business and Systems Architecture | Business Process Improvement | Quote to Cash | Project & Program Management | Customer Success | Lean Six Sigma | SAP | CRM | Hana | Analytics | Data Science | Digital | Services | IOT | Team Development | Leadership Development

Experience

1. Vice President Business Operations

   Technical Safety Services

   Jul 2023 — Present

   Leads an end-to-end business operations transformation, delivering improved efficiency and scale to Field Service delivery. Accountable for operations strategy, planning, and execution across Order Management, Procurement, Logistics, Quality, Analytics, EHS, and Metrology- Defined and implemented a new logistics model, resulting in a 40% site reduction and a 30% reduction in operating costs- Increased quality control turnaround times by 45 percentage points and reduced backlog from 5 months to 1 month- Centralized procurement to increase financial control, resulting in 3% savings and a 40% increase in transactional throughput- Reduced the Safety EMR from.90 to.74- Building and standardizing order management operations with an off-shore firm.

Education

• University of Delaware

  BS Mechanical Engineering

• University of Delaware

  Masters in Business Administration