Chris Khoshaba

Telecom Support and Migration Lead - Department of Technology @City and County of San Francisco

US

Assist the Telecom team with the support of all CCSF VoIP system.Support and maintenance of the City’s current pre-migration Avaya infrastructureMigrate Avaya PBX systems to Citywide VoIPProvide post migration support and limited end user training to support agencies that have migrated from Avaya to Citywide VoIPUtilize Asset Manager to change, add, delete customer billing records as well as place orders for new AT & T services and AT & T disconnectsUtilize ServiceNow to engage and assist on Service Requests and trouble requests (incidents) on Avaya and Citywide VoIP solutionsWork with AT & T and Waterfield to support any troubles and trouble escalations on Avaya and Cisco solutionsWork closely and foster positive partnerships with the Project Management Office (PMO) to ensure Telecom-related projects are completed successfullyProvide Supervision and mentoring to 1053 Business Analysts to ensure that migration is completed based on project timelines while supporting the legacy systems still in place.Assist with the ongoing support and maintenance of the City\'s Avaya infrastructure, including both pre- and post-migration phasesAssist with the City\'s planned Collaboration implementation.