Chris Kholousi
- Role
- Director of Customer Retention Enterprise Center of Excellence at Cox Communications
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Chris Kholousi
As the Director of Customer Retention at Cox Communications, I lead a team of over 190…
Experience
Director of Customer Retention Enterprise Center of Excellence
Jan 2017 — Present
Responsible for exceeding sales performance metrics and financial targets for the Las Vegas Customer Retention Center of Excellence • Provide leadership, vision, and coaching to a team consisting of 180 front line agents, 12 Supervisors, 2 Channel Managers, and one individual contributor • Effectively shaped a new culture emphasizing servant leadership, people development, change management, sales excellence, high levels of accountability, and sustainability • Lead multiyear record-breaking performances driving down customer churn and reoccurring revenue loss through data driven analysis and world class strategy planning • Strong investment in authentic partnership with boundary partners including Strategy, Sales Enablement, Marketing, Pricing, Go-to-Market efforts, and more to improve team continuity, consistency, and improved levels of execution • Develop, lead, and champion customer retention strategies to drive world class customer experiences to achieve revenue and market share growth • Other organizational roles: National Diversity Council member, National Communications Advisory Council member, Nevada Executive Senior Team member, Executive Sponsor: Corporate Challenge, 2017, 2019, 2020 Retention Director Winner Circle recipient
Education
University of California, Santa Barbara
Bachelor of Communication
2008 — 2010
Skills
- Sales Process
- Direct Sales
- Sales Operations
- Sales Presentations
- B2b
- Sales
- Solution Selling
- Cross-Functional Team Leadership
- Coaching
- Leadership
- Wireless
- Customer Experience
- Account Management
- Customer Service
- Management
- Time Management
- Sales Management
- Broadband
- Salesforce.com
- Customer Retention
- Marketing
- Customer Satisfaction
- Call Centers
- Telecommunications
- Selling
- Training
- Cold Calling
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.