Chris Kelley
Versatile, tech savvy growth expert. Entrepreneurial minded. Customer obsessed. High-performance oriented mindset.
- Role
- Customer Success Manager at Collabs.Io
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Chris Kelley
I build and scale customer-facing systems for early and growth-stage…
Experience
Customer Success Manager
Sep 2022 — Present
High-touch account manager for a portfolio of 250+ creator and D2C e-commerce clients, driving product adoption, revenue growth, and long-term retention on a creator commerce platform.Manage a $2M+ ARR book of business (est.) with 90%+ renewal rate by building trusted advisor relationships and proactively addressing churn risk.Cultivate strategic brand partnerships and performance-based influencer campaigns that exceed engagement and revenue benchmarks (e.g, TRUFF creator shop program).Design and optimize high-conversion landing pages & SMS campaigns (avg. CTR ~9–10%) to drive acquisition and retention.Build scalable onboarding & launch playbooks, reducing time-to-first-revenue by ~40% and accelerating early adoption.Lead training programs (group workshops, 1:1 coaching, newsletters) that increased active usage and creator revenue by ~37%.Establish retention processes with health scoring, automated alerts, and weekly success calls — cutting 90-day churn by ~15% YoY.Partner cross-functionally with Product & Engineering to launch workflow automations (Meta, Shopify, Stripe, Zapier), boosting campaign KPIs by ~25% and enabling upsells/cross-sells.Own CRM hygiene & performance dashboards, delivering actionable insights to leadership on expansion and account growth opportunities.Certifications: Shopify Foundations · Klaviyo Certified
Education
Rice University
Bachelor of Arts - BA
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