Christopher Keeton

About Christopher Keeton

As Director of the Incident Response Team at Ally, I lead efforts to mobilize cross-functional teams during enterprise crises, including technology, privacy, fraud, and weather-related events. My focus is on mitigating risks and ensuring business continuity through coordinated responses and comprehensive crisis management strategies. With more than 11 years at Ally, I have cultivated strong executive relationships and authored structured crisis response frameworks to guide organizational actions effectively. My collaborative leadership, combined with expertise in leadership, team leadership, and time management, drives operational resilience and safeguards organizational interests.

Experience

1. Director - Incident Response Team

   Ally

   May 2022 — Present · Charlotte, NC, US

   Spearhead the rapid mobilization of cross-functional teams during enterprise crises (including tech, privacy, fraud, cyber, weather-related, and other events), orchestrating a coordinated response at varying organizational levels to mitigate risks and ensure swift resolution, preserving business continuity- Cultivate strong relationships and influence with executive leadership, fostering trust and collaboration for effective crisis management. Utilize influence to drive decision and action that safeguard company interests while maintaining transparency and customer satisfaction- Author and maintain comprehensive crisis response playbooks, providing a structured and actionable framework to guide response strategies and ensure a consistent and effective approach across a wide array of enterprise incidents- Conduct rigorous tabletop exercises to simulate crisis scenarios, evaluating the enterprises’ readiness and identifying areas for improvement. Strategically modify playbooks based on exercise outcomes to enhance preparedness- Actively engage in and provide valuable insights to senior risk management forums and working groups, proactively supporting the crisis planning needs of Business Lines and enterprise function partners.

Education

• The Citadel

  Master of Business Administration - MBA, Business Administration and Management, General

• The Citadel

  Bachelor's Degree, Business Administration; Management

  2011 — 2014

Skills

• Event Management
• Strategy
• Strategic Planning
• Research
• Multi-Criteria Decision Analysis
• Project Planning
• Leadership Development
• Financial Analysis
• Strategic Communications
• Microsoft Office
• Sales
• Analytical Skills
• Credit Analysis
• Team Leadership
• Lexisnexis
• Customer Service
• Team Building
• Teamwork
• Banking
• Risk Management
• Time Management
• Credit Risk
• Analysis
• Budgets
• Finance
• Corporate Finance
• Microsoft Excel
• Powerpoint
• Market Research
• Business Strategy
• Decision Analysis
• Public Speaking
• Leadership