Chris Journell

About Chris Journell

With over 11 years of experience as a Customer Success Manager at Dell Technologies, I am…

Experience

1. Customer Success Manager Service Account Manager

   Dell Technologies

   Jun 2012 — Present

   Sales oriented Customer Success Manager with proficiency in providing exceptional customer service that maintains or increases current customer satisfaction levels. As a trusted advisor, works collaboratively and directly with both customers and internal resources to deliver services that exceed customer expectations and minimize customer impacts.\\\\n\\\\nOther duties include strategic account management, educating customers on new products and services, proactively communicating with customers to enhance the account relationship, identifying new revenue opportunities, as well as developing, managing, and improving profitable customer partnerships with a focus on deeper account penetration.\\\\n\\\\n• Interacts with executive level contacts (VP, CIO, CFO) ensuring knowledge of my clients\' business requirements.\\\\n• Engages with product engineering to action against latest vulnerabilities and mitigate customer impact\\\\n• Consults and drives complex solution upgrade maintenance activities\\\\n• Maintain all services in relation to enterprise level converged infrastructure for fortune 500 customer with over 150 million in assets.\\\\n• Onboard new customers built and maintained support plans for new and existing customers.\\\\n• Acted as trusted advisor to partner with customer internal organizations to enhance product, support experience ensures optimal uptime, security and mitigate obstacles.\\\\n• Identified renewal and new growth opportunities to aid in customer satisfaction and sales targets\\\\n• Works with multiple technology platforms IAAS, PAAS, SAAS supporting customer needs\\\\n• Built and maintained enhanced services deliverables for multiple uplifted support customers.\\\\n• Provides monthly service request reviews, analysis, trending reports, KPI supporting end to end operations.\\\\n• Conduct and drive root cause analysis reviews, best practices, and process development objectives.\\\\n• Collaborates with Dell partners to enhance the Dell customer experience\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Edison college

  Micro computer telecommunications

  1997 — 2000

• Clark State

  Business Managment

  2010 — 2011

Skills

• Gasper
• Edw Business Objects
• Sql Server
• Vendor Relations
• Microsoft Sql Server
• Project Management
• Managed Services
• Operations Management
• Oracle
• Cloud Computing
• Building Relationships
• Point of Sale Management
• Customer Relations
• Crystal Reports
• Vendor Management
• Service Delivery
• Customer Service
• Cross-Functional Team Leadership
• Executive Management
• Service Management
• Business Relationship Management
• Program Management
• Management
• Professional Services
• Atm Networks
• Leadership
• Product Management
• Field Operations
• Itil
• Vce Certified Associate
• Account Management
• Sales Support
• Contract Negotiation
• Business Development
• Change Management
• Software
• Vmware
• Customer Satisfaction
• Pre-Sales
• Data Center Virtualization