Christopher Jones

About Christopher Jones

Happy to announce that, Resorts World Casino is doubling down on its Queens footprint…

Experience

1. General Manager, Vice President Operations-genting Americas Inc

   Genting Americas Inc

   Oct 2022 — Present

   In my current role, I am at the forefront of steering a new venture to a successful outcome. My role involves overseeing all aspects of the casino’s operations, including helping to build/design a new facility and programming operations.\\\\n\\\\nKey Responsibilities Post Construction:\\\\nStrategic Leadership: I am tasked with developing and implementing a comprehensive strategic plan that aims to optimize operational efficiency, enhance customer satisfaction, and drive financial performance.\\\\nTeam Management: I lead and nurture a diverse and talented team, fostering a culture of collaboration, innovation, and excellence.\\\\nOperations Management: I oversee various aspects of casino operations, including gaming activities, F&B, security, surveillance, finance, marketing and facilities maintenance, to ensure seamless and efficient functioning.\\\\nFinancial Performance: I establish and work towards meeting revenue, profitability, and budgetary targets.\\\\nGuest Experience: I prioritize maintaining high service standards and delivering a world-class entertainment experience to our guests, with the goal of encouraging repeat visits.\\\\nRegulatory Compliance: I ensure strict adherence to all federal, state, and local regulations governing casino operations and gaming. I actively lead efforts to ensure compliance and promote responsible gambling practices.\\\\nMarketing and Promotion: I help to develop and execute effective marketing strategies to attract and retain customers, enhancing the casino’s presence and impact in the market.\\\\nHealth and Safety: Safety, security, and responsible gambling practices are at the core of our operations.\\\\nCommunity Engagement: I establish strong relationships with the local community and actively promote responsible business practices and contribute to social initiatives to positively impact the community.\\\\nReporting: I provide regular reports and updates on key performance indicators, challenges, opportunities, and present recommendations for improvement.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Capella University

  Master of Business Administration (M.B.A.), Project Management

  2007

• Cornell University

  GRADUATE CERTIFICATE, HOSPITALITY MANAGEMENT, Hospitality Administration/Management

  2019 — 2020

• Stockton University

  Bachelor of Applied Science (BASc), Biology, General

• Cornell University

  HOTEL REVENUE MANAGEMENT, Hotel/Motel Administration/Management

  2020

• Stockton University

  Bachelor of Business Administration (BBA), Marketing

• Cornell University

  HOSPITALITY MANAGEMENT CERTIFICATE, Hospitality Administration/Management

  2019

Skills

• New Business Development
• Event Management
• Digital Marketing
• Gaming
• Business Development
• Project Management
• Social Media
• Event Planning
• Training
• Marketing Strategy
• Strategic Planning
• Social Media Marketing
• Public Relations
• New Media
• Advertising
• Product Management
• Digital Media
• Entertainment
• Television
• Strategic Partnerships
• Casino
• Marketing
• Customer Service