Chris Harrison

WORK HISTORY

EDUCATION

SKILLS

ABOUT CHRIS HARRISON

A high impact improvement, transformation and operations leader with significant experience operating at exec level. With over 25 years experience and a proven track record of delivering high profile complex and business critical strategic change and transformation covering people, process and technology. These programmes have been delivered to aggressive timelines, within budget and managing 3rd party partners/suppliers. Also, leading a range of teams in both a programme and operations setting. Key Achievements• Delivered large cross functional transformation programmes that span strategy, people, process and technology internationally up to 100+ teams• Organisational design and business transformation – defining target operating models• Influenced effectively at senior levels, to gain buy in• Ran customer facing and back office operations up to 700+ heads including Shared Services• Led RFP processes to select strategic partners, suppliers and technical solutions• Implemented Global IT solutions (ERP £200M+, SAAS, CRM) – primarily SAP and eco-system including High Radius machine learning. Omni channel experience• Delivered 3 year ERP programme focussing on introducing S/4 HANA and eco-system. Agile/Hybrid approach. Operated as primary strategic partner lead• Led insourcing, outsourcing and redeployment, transition and TUPE programmes• Created business cases and business benefit realisation models, managing £50M+ budgets• Implemented digitalisation suites of products including Winshuttle; Query Manager; Sharepoint; Genesys CRM, Blue Prism RPA• Led on RPA delivering £10M+ benefits per annum• Led large Lean Six Sigma improvement programmes- educated, design, set up and implementation in a variety of settings. Delivered 10% year on year savings. • Delivered Shared Services and Global Business Services setup, optimisation and operation of – all areas including development of vision, strategy, people, process and technology• Delivered workplace culture optimisation resulting in highest levels of employee engagement and customer satisfactionKey StrengthsDriven, Committed and Focused; High energy; Shared Services setup and delivery; Effective Emotional Intelligence radar; High levels of empathy; Great interpersonal skills; Problem Solving and Troubleshooting; Effective influencing capability; Decision making and Analysis; Highly tenacious and resilient; Delivery Methodologies including Agile; Financially and commercially astute