Chris Ward
Retail Operations Manager @GRIDSERVE
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WORK HISTORY
Retail Operations Manager @GRIDSERVE
GB
GRIDSERVE Electric Forecourt® - Retail Operations ManagerResponsible for:* Delivery of new retail offering within GRIDSERVE\'s Electric Forecourts* Future site development, project Management and launch* Multi site Operations Management * Product ranging* Promotional and Seasonal activities* Commercial performance* Continuous improvement* Customer Journey* Customer Experience* Legal, H&S and EHO compliance* Policy and Process creation, implementation and review* COSTA Coffee franchise management* Amazon Just Walk Out retail offering including Little Fresh \'Good To Go\'* Third Party relationship Management* Stakeholder engagement
EDUCATION
University of East Anglia
BSc
ABOUT CHRIS WARD
A results-driven retail leader with a strong customer-first mindset, bringing a forward-thinking and positive approach to fast-paced environments. Passionate about developing and nurturing talent, creating a clear vision that motivates, inspires, and engages teams to deliver exceptional service and high performance. Known for driving simplification across processes and operations, enabling teams to focus on what matters most for customers and colleagues. Experienced in leading multi-site retail operations, ensuring consistent standards, strong performance, and effective communication across diverse locations. Recognised for energy, enthusiasm, and a proactive, can-do attitude, supported by a history of continuous self-development and progression within retail leadership. Consistently delivers strong KPIs and maintains high operational standards across a wide range of store, people, and project leadership responsibilities.
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