Grace Dunn
Project Lead, Managed Service Delivery Program Walmart Facilities Services @Insight Global
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WORK HISTORY
Project Lead, Managed Service Delivery Program Walmart Facilities Services @Insight Global
Bentonville, AR, US
In my role as Project Lead for the Managed Service Delivery program within Walmart Facilities Services, I spearheaded the establishment of a Lean Portfolio Project Management Office (PMO). I began the initiative as a solo effort, and within 12 months, the team grew to 20 members, fueled by our proactive attitude and aptitude. This expansion translated into a remarkable 500% increase in revenue and broadened our service offerings from 1 vertical to 7.My responsibilities encompassed a wide range of functions, including HR management, contract oversight, and business development, coupled with project and program management. I played a crucial role in developing and implementing project management tools while embedding LEAN methodologies, including key metrics that provided actionable insights into Walmart’s projects. This initiative has enhanced Walmart’s visibility into both current operations and future requirements.I maintained regular engagement with senior leadership, including VPs and Senior Directors, ensuring alignment with business goals and fostering strong relationships at the executive level.
EDUCATION
University of Phoenix
Bachelor of Science (B.S.)
ABOUT GRACE DUNN
As a seasoned project management professional, my goal is to utilize my extensive expertise in PMO services to drive business growth and deliver outstanding client experiences. With a successful track record in selling IT services to Fortune 100 clients, I understand how effective PMO solutions can address complex business challenges and provide measurable ROI. In my role, I leverage my extensive internal and external business networks to promote PMO services and engage in both digital and in-person sales efforts. I am dedicated to finding creative solutions to customer needs, whether through virtual engagement or direct relationships. I believe in fostering long-term partnerships by employing strategic business planning skills focused on technical workforce strategies. My efforts target both large prospective accounts and our valuable existing clients, ensuring a balanced approach to growth. I am committed to achieving sales goals and profitability while embodying the core values of the organization. I look forward to collaborating with clients and partners to not only meet but exceed their expectations in the realm of project management.
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