Christopher Chris Gould

About Christopher Chris Gould

Great to meet you. I am Christopher Gould. My LinkedIn profile goals are twofold. First, I need to grow my professional network to consult with experts on solutions to complex challenges and facilitate the realization of organizational goals. Second, I want to continue to recruit and hire top talent and build management bench strength to ensure our lengthy run of double-digit annual growth continues. Thanks to being educated, trained, and coached by the best and brightest at UAH, SMU, Lockheed Martin, and Eagle Metal Products, making regular high-impact contributions is routine as demonstrated by the many leadership achievements detailed below. As Director of Software Development, I will continue to drive lasting and significant value for my employer by:Directing the development of best of breed SaaS applications and customizing our applications to meet client-specific requirements.Driving innovation, creative solutions, new revenue streams, and game-changing strategy to guarantee client retention.Serving as solution-focused Sales Engineer to support the sales team’s efforts during trade shows and sales presentations.Continuing to provide dedicated VIP customer service, listening carefully to feedback, and supporting clients.Leveraging my strong people leadership, talent development, and team-member retention skills.Overseeing the application development pipeline, directing planning, prioritization, and execution of application development. Driving on-time completion of software development projects, ensuring projects are completed within budget, managing client expectations and meeting all client requirements. Monitoring industry news and the external environment to identify and manage emerging risks, threats, regulations, new technology, and opportunities.Learning about our clients’ industry, unique challenges, and their competitors, so we can help them to out-plan, out-think, and out-perform peers.Ask leading questions and liaise with Sr. Software Developers, Technical Project Managers, cross-functional leaders etc. in mastermind meetings.Continually optimize efficiency, productivity, QC, and rate of new releases using best practices.Monitoring software development KPIs, client satisfaction, and progress on VIP clients’ projects.Leaders are relentlessly focused on solutions, innovation, continuous improvement, results, developing and improving our high-performance teams. We take great care of our people and our people take great care of our clients.

Experience

1. Director of Software Development

   Eagle Metal Products®

   Oct 2018 — Present · Dallas, TX, US

   Report directly to Business Owner & President, supervise 13 direct reports including four Technical Project Managers, nine Software Developers, as well as five indirect reports. Key contributor to managing annual software development budget.High-Impact Leadership Contributions:Career-Long Software Development Project Management Results: Over 144 completed projects that accomplished mission, approximately 95% of projects were completed on time, 100% of projects were completed within budget, customer satisfaction rate 98%, change order request approval rate 100%(each included extension on deadline).Retained 25 major clients vs. losing them because we were able to cater to their unique needs (construction companies without Internet) by developing an ERP management system that could be operated even while disconnected from the HQs network. Thanks to designing, testing, and implementing a full-featured management platform and technical solution. Results: Retained 25 clients.Demonstrated proactive client retention leadership by rolling out a brand-new business management solution application, customized it for every client, delivered it, and trained all seven clients on the software who had made it known they were seriously thinking about moving to another manufacturer. Results: Retained all seven key clients.Sales engineering leadership results: Stepped in to satisfy client and save the sale when a client started backing out of a deal.Trained and coached 74 professionals during career at least 60 (81%) earned a promotion. Retention: Only 1 employee quit & 3 were let go during career (95% retention).

Skills

• Software Development
• Earned Value Management
• System Architecture
• System Design
• System Requirements
• Systems Engineering
• Systems Design
• Rational Doors
• Engineering Management
• Defense
• C4isr
• Requirements Management
• U.s. Department of Defense
• Dod
• Aerospace
• Software Engineering
• Telelogic Doors
• Security Clearance
• Space Systems
• Configuration Management
• Trade Studies
• Spacecraft
• Dodaf