Christopher Glennon

About Christopher Glennon

Chris is an accomplished IT Service Management (ITSM), Business Resiliency, and Organizational Change Management Leader. He has a proven track record in the government, private and nonprofit sectors including energy, banking, insurance, financial services, transportation, manufacturing and retail industries. He is a key strategic and tactical contributor that delivers projects on time and within budget.Recognized as a business and technical leader adept at managing projects, re-engineering business processes, building consensus, mitigating business risk and managing the four P’s; people, process, products (tools and technology) and partners (suppliers, vendors and outsourcing organizations). Adept at vendor negotiations, compliance reporting, scope development and client management.Areas of Expertise: • Program and Project Management (PMO)• Business Process Improvement/Reengineering (BPR)• IT Service Management (ITSM)• Information Technology Infrastructure Library (ITIL) • Federal Government Experience• Business Contingency Planning / Disaster Recovery (BCP/DRP)• Lean Six Sigma• Technology Architecture & Systems Integration• Business Process Mapping• Risk Management & Information Security• Systems Development Life Cycle (SDLC)• Organizational Change Management (OCM)- Prosci\'s ADKARCareer Industries:Financial Services, Government (DOT & DOE), NPO, Supply Chain, Manufacturing, Energy, Transportation, expenses beyond the Portland area is reimbursed by the client at business class rates.

Experience

1. Technology Change Manager

   Fisher Investments

   Dec 2020 — Present · Camas, WA, US

   Create an IT Change Management service with a designated IT Change Manager - CHECKCharter a Change Advisory Board (CAB)- CHECKCharter a Emergency Change Advisory Board (ECAB)- CHECKMigrate to an ITSM toolset (ServiceNow)- CHECK Develop Incident response AND resolution Service Level Agreements (SLA)- CHECKSupport Digital Operational Resilience Act (DORA)- CHECKDevelop a Follow the Sun Service Model - on track!

Education

• Northeastern University

  BSCS, Computer Science

  1981 — 1986

Skills

• IT Strategy
• Application Packaging
• Business Continuity
• Startup Development
• Culture Change
• Enterprise Architecture
• Business Continuity Planning
• Configuration Management
• Release Management
• Mof
• Project Management
• Consulting
• Business Process Improvement
• Business Strategy
• Organizational Change Agent
• Team Leadership
• Emergency Management
• Energy Industry
• Integration
• Lean IT
• Sdlc
• Systems Engineering
• Technology Solutions
• Software Development Life Cycle (Sdlc)
• Business Process
• Business Process Re-Engineering
• Management
• Service Catalog
• Ffiec
• Business Impact Analysis
• Infrastructure
• Technology Roadmapping
• Service Level Agreements
• Financial Services
• Itil
• IT Operations
• Sla
• Process Improvement
• Strategy
• IT Service Management