Chris Gibson
- Role
- Sr Manager, Enterprise System Integrations & Tier Iii Support at Butterfly Network, Inc.
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Chris Gibson
Experienced healthcare operations and project management professional with over 20 years…
Experience
Sr Manager, Enterprise System Integrations & Tier Iii Support
May 2022 — Present
Leads the Technical Implementation and Tier support teams to ensure smooth implementation and post-implementation support of the SaaS based Butterfly iQ cloud solution for point of care ultrasound workflow. Strategizes with internal team to continuously review and improve processes in anticipation of continued sales growth.\\\\n\\\\nContinuous eye towards team retention and growth. Works closely with Butterfly internal teams to clearly convey, document, and champion new product capabilities in support of improved deployment efficiency, ease of integration, and evolving requirements of the customer.\\\\n\\\\nEscalates, owns, and remains focused in driving the resolution of project issues through the appropriate channels and team members, using highly effective communication skills. Works in alignment with internal teams including Pre-Sales, Product/Engineering Medical Informatics Project Management, and Customer Success. Guides the technical team on how to manage existing integrations by coordinating change management activities with customer teams to ensure ongoing system functionality.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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