Christopher Gayden

About Christopher Gayden

As a Professional Scrum Master with deep roots in IT infrastructure, I specialize in bridging the gap between business objectives and technological innovation. My approach combines strategic agile implementation with robust security frameworks to deliver measurable business outcomes.What sets me apart is my unique ability to speak both the language of technical teams and business stakeholders, enabling seamless collaboration and accelerated project delivery. Whether it\'s optimizing workflow efficiency, strengthening security infrastructure, or leading agile transformations, I bring a solution-focused mindset that consistently drives results. My expertise spans from enterprise-level security implementations to building high-performing agile teams that exceed delivery expectations.Furthermore, I offer a blend of technical acumen, business insight, and proven leadership capabilities. My track record shows consistent success in reducing system vulnerabilities, optimizing team performance, and implementing scalable solutions across global operations.

Experience

1. Baggage Service Agent

   Envoy Air

   Nov 2023 — Present · Nashville, TN, US

   Assist passengers with processing and resolving claims related to lost, delayed, or damaged baggage in a courteous and efficient manner. • Deliver public announcements regarding baggage procedures and provide support to passengers requiring special assistance in reaching the baggage claim area. • Remove unclaimed baggage from carousels and properly transport items to designated secured storage areas. • Organize and stack unclaimed baggage on carts and storage shelves, handling items multiple times as needed; lift and maneuver luggage weighing between 33.3 lbs and 75 lbs. • Accurately track and reconcile baggage claims filed by customers, ensuring timely updates and documentation in accordance with company policies. • Push and pull baggage carts using proper body mechanics and exertion of force ranging between 51.4 lbs and 70 lbs, depending on load and surface conditions. • Safely retrieve and place baggage from carousels, storage areas, or workstations, requiring occasional twisting and rotation of the upper and lower back. • Retrieve documents and materials from printers and other workstations as part of routine operational tasks.

Education

• Middle Tennessee State University (MTSU)

  Bachelor’s Degree, Computer Information Systems

  2007 — 2013

• Texas A&M University-Texarkana

  Master of Business Administration - MBA, Information Technology

  2018 — 2020

Skills

• Active Directory
• Microsoft Office
• Outlook
• Windows
• Networking
• Teamwork
• Visio
• Citrix
• Cash Management
• Windows 7
• Conflict Resolution
• Imagex
• Windows Xp
• Microsoft Excel
• Troubleshooting
• Help Desk Support
• Strong Organizational Skills
• Customer Service
• Team Leadership
• Access
• Technical Support
• Mentoring
• Leadership
• Ghost Imaging