Chris Froze

About Chris Froze

Objectives: Serve as a solutions provider for customers. Administrate the infrastructure for an organization. Analyze and research to keep technology current and within budget. Develop knowledge, experience and efficiency as an individual and team. Technology Competencies: • Microsoft SharePoint • Microsoft Power Apps • Microsoft Automate • Microsoft Azure & Active Directory • Microsoft SCCM Administration • Microsoft SharePoint and Teams • Microsoft Windows 7, 10, 11 • Microsoft Office 2016, 365 • Dell, HP, Lenovo Hardware Management Competencies: • ITIL foundation process (ITSM) • ServiceNow Workflows • Quest KACE Management • Dell – Tech Direct • BITS – Equipment • CDW – Equipment • Ricoh and HP Printers • MarkVision – Lexmark Printers • Autodesk CAD Management • SolidWorks CAD Management Knowledge Achievements: • Faith Technologies Inc- Power Apps online class • Faith Technologies Inc- Power Automate online class • StormWind – Online – Windows 7, Windows 10 and Office 365 Certification Classes • N.E.W. Results – De Pere, WI – E-Seed (FVTC) & E-Hub (NWTC) • Oshkosh Corporation – Oshkosh, WI – ITIL Certification Class • Plexus – Neenah, WI – Classes o CompTIA A+ & Network+ Classes & Certifications o Microsoft MCSE Classes & Certifications o IBM AIX Unix (Red Hat Linux) Boot Camp o Cisco CCNA Certification Boot Camp College Achievements: • Fox Valley Technical College – Appleton, WI – Computer and Network Specialist - Associate Degree • University of Wisconsin Oshkosh – Oshkosh, WI – Journalism, Communications - Bachelor Degree

Experience

1. IT Desktop Support Technician

   The Wellness Way

   Mar 2025 — Present · Green Bay, WI, US

   Creating, assigning, actioning and closing tickets in Atlassian Jira Ticketing System.• Communicating, managing and ordering equipment from Dell Premier.• Communicating, managing and ordering equipment from Apple Business Manager.• Providing technical assistance with Windows and Mac operating systems. • Administering Microsoft 365, SharePoint, OneDrive, Outlook and Teams.• Working with Microsoft Azure AD, Entra ID and Intune to provide services. • Facilitating the 3CX phone system and the Yealink equipment for the conference rooms.• Assisting with Cisco MDF/IDF, LAN/WAN, VPN, Wi-Fi and Meraki networking solutions.• Supporting printers/scanners and managing supplies with Rhyme printer support.• Installing and supporting CrowdStrike Falcon EPM on Windows and Mac computers.

Education

• University of Wisconsin Oshkosh

  Bachelor's degree

  1989 — 1993

• Fox Valley Technical College

  Associate Degree

  1997 — 1998