Chris Friend

About Chris Friend

As a Sales and Customer Success Enablement professional, I collaborate with global GTM teams to design and deploy effective onboarding, training, and content programs for the CRM and SaaS space. With over 6 years of experience in the SaaS/UCaaS industry, I have developed a strong expertise in Salesforce.com, sales support tools, business analysis, and customer relationship management.My mission is to enable and empower sales and customer success teams with the best practices, tools, and processes to deliver exceptional value and service to our clients. I have successfully managed projects and initiatives for enterprise-level and smaller clients, creating and automating customized marketing campaigns, optimizing tool stack usage, and leading and affecting process changes. I am passionate about learning new technologies and skills, and I constantly seek feedback and improvement opportunities.

Experience

1. Systems and Operations Analyst

   Celtic Elevator

   Oct 2025 — Present · Phoenix, AZ, US

   Systems and Operations Analyst working closely with the executive team to evaluate, design, and implement internal systems and operational changes as Celtic Elevator scales.Trusted partner in identifying systemic gaps across sales, operations, and field execution, with responsibility for analyzing options, making recommendations, and executing approved changes that materially impact how the business operates.Current focus areas include:Advising executive leadership on systems strategy, tooling decisions, and operational tradeoffsLeading analysis and implementation of core business systems, including CRM and communications platformsImproving end-to-end workflow visibility, status tracking, and cross-functional handoffsSupporting field and office enablement through clearer processes, tooling, and documentationTranslating executive direction and real-world observations into practical, durable operational improvementsFocused on building reliable, scalable systems that reduce friction, improve accountability, and support long-term growth.

Education

• UC Santa Barbara

  Bachelor's degree, History

Skills

• Marketing
• Customer Relationship Management (Crm)
• Public Speaking
• Marketing Strategy
• Administrative Assistance
• Crm
• Strategic Planning
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Social Media
• Event Planning
• Customer Service
• Management
• Event Management
• Microsoft Office
• Sales