Chris Foot
Emea Quality Lead @Motorola Mobility (a Lenovo Company)
Signup · Get unlimited contacts
WORK HISTORY
Emea Quality Lead @Motorola Mobility (a Lenovo Company)
Responsible for delivering a quality focus and product quality across the EMEA Business.• Regional owner of the early returns process to collect early life failure samples and work with engineering teams to implement corrective actions to drive down return rates.• Deployed and chair Quality Review Board to ensure and report on the quality of existing and future products coming into the Western Europe region.• Developed Product Quality dashboard reporting process to review and agree actions to drive down product return rates.• Responsible for quality input and sign off for HW and SW in the product development process ensuring customer expectations for quality, reliability and regulatory requirements are met.• Implemented regional issues management process to define communications and ownership for any customer impacting product quality issues from initial triage through to closure.• Manage all Customer/product quality issues in region including any local screening/ re-work and dealing with internal and external parties to ensure a satisfactory resolution and corrective/preventive actions.• Owner of the Voice of the Customer within the organisation and responsible for all Customer quality communications externally.• Led Lean Six Sigma Black Belt projects to improve a critical transactional process leading to a 50% reduction in cycletime and improved delivery performance by 2x. • Worked with Business leaders to identify Greenbelt candidates and mentor through to certification.
EDUCATION
University of Humberside
Electrical Engineering; Engineering; Electrical / Electronic
SKILLS
ABOUT CHRIS FOOT
A Process Improvement and Quality professional with over 20 years experience in high-tech industries.Specialties: Six Sigma, Process Improvement, Change Management, Quality Management Systems, Customer Loyalty, Training, Value Management
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.