Chris Esterbrook
Workforce Management
- Role
- Resource Planning Analyst at CVS Health
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Chris Esterbrook
Experienced People Leader with a demonstrated history of working in the Customer Experience industry. Skilled in Microsoft Excel, Customer Service, Sales, Strategic Planning, Quality Control, Delivery/Logistics, and Statistical Report Analysis and Development.Currently taking courses to move into the field of Software Development.
Experience
Resource Planning Analyst
Nov 2021 — Present · Las Vegas, NV, US
Maintain real-time communication with Operations teams to coordinate needed staffing work assignment adjustments based on Key Performance Indicators and Service Level Metrics- Meet with management on a weekly basis to discuss staffing and service level needs for the following week- Utilize Veritn i360 to complete various WFM related tasks such as creating schedules, shift bids, schedule management, agent profile management, and forecast updates- Develop and maintain Resource Planning Coordinator new hire process using Microsoft Forms and Flow.
Education
Clark High School
TEACH emphasized diploma
2004 — 2008
Promineo Tech
Computer Software Engineering
2022 — 2023
Skills
- Powerpoint
- Microsoft Excel
- Customer Service
- Problem Solving
- Project Management
- Strategic Planning
- Management
- Training
- Inventory Management
- Microsoft Office
- Sales
- Leadership
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