Chris Nam

About Chris Nam

Hi everyone! I\'m a seasoned UX researcher in the New York City area who works with teams…

Experience

1. Senior User Experience Researcher

   ICF

   Jul 2022 — Present

   Leads and manages UX research in a B2B, government consulting environment on 2 proudcts/long-term contracts. Product 1/Project Contract 1 - eCQM Authoring Tool • • Conduct generative and evaluative research to create the successor to two, 10+ yr old legacy products. • Establish product performance measurement strategies. • Facilitate workshops and UX activities. Product 2/Project Contract 2 - Innovation Model Dashboard • Conduct generative and evaluative research towards developing a data submission and analytics dashboard. • Responsibilities: Research strategy, product strategy, business strategy, project management, internal client management, participant recruiting and management, research moderation, heuristics analysis, screener development, discussion guide development, reporting/presentations, workshops • Project Scopes: Usability Testing, information architecture, content strategy, customer/user research, concept exploration • Research methodologies: In‐depth interviews, card-sorting, focus groups, usability testing. • Platforms: Web • Stakeholders: C-suite, product, software development, and design, user community

Skills

• User Testing
• Agile
• Survey Monkey
• Client Management
• Equities
• Microsoft Office
• Marketing Research
• Morae
• Market Research
• Small Business
• Bonds
• Adobe Photoshop
• Futures
• Marketing
• Ethnography
• Strategy
• UX
• Usability
• Outlook
• Technical Analysis (Chart Reading)
• Trading Strategy
• Balsamic
• Forex
• Card Sorting
• Research Moderation
• Qualtrics
• Qualitative Research
• Options
• Microsoft Excel
• Usability Testing
• Microsoft Word
• Screener Development
• Project Management
• User Experience
• Digital Marketing
• Discussion Guide Development
• Fundamental Analysis
• Entrepreneurship