Chris Elms
Business Engagement & Mobilisation Partner @Virgin Media O2
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WORK HISTORY
Business Engagement & Mobilisation Partner @Virgin Media O2
Cardiff, GB
EDUCATION
Monkton House Junior School
High School, Economics, English Literature, Georgraphy
Prifysgol Aberystwyth University
2.2, Economins
SKILLS
ABOUT CHRIS ELMS
A project professional with an honours degree, 25 years telecoms experience, including working within the Operation and in various project based roles. A Principle Business Analyst, with a wide range of experience in Business & IT Systems process development, business project management, business change, technical modelling, proof of concept solution and application deployment.Current Assignment - leading and managing a team of Business Analysts on a key strategic programme of work to change the way Virgin Media delivers their TV service. Key skills - planning, clear consistent communication and flexibility to adjust approach according to need.Previous Assignments 1 - implementation of a Customer Contact application (CCA) including CRM functionality (MS Dynamics CRM). Lead Business Analyst managing and planning analysis resource and providing consultancy support to other dependent programmes.2 - a significant billing migration project and able to accurately capture and clarify business requirements, document functional and non-functional specifications and ensure continuity throughout the development process.Specialties - Requirements gathering, business process modelling, workshop coordination, stakeholder management, defect and issue management specialising in areas such as Billing, Payments, Collections and Customer Services.
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