Chris Schultz

About Chris Schultz

Configured systems for both business and recreational use spanning Windows 9x to current Windows 11. Server builds for various purposes from NT 4.0 to Server 2022. Telecommunications experience dealing with T-1 phone lines (CAS and PRI), database administration and design, and call center productivity analysis. Physical security experience with installing and configuring IP Cameras from various manufacturers (Axis, Hanwha, Bosch, i-Pro, Hikvision, Amcrest, Arecont), as well as with both the Arcules Cloud VMS and Milestone XProtect. Also experience integrating Arcules to HALO Smart Sensors in Education environments to prevent vaping and increase campus security.C# and VB.NET coding experience, document management and business process automation primarily with the KwikTag product line, SQL Server, Windows Server, Hyper-V management, and VMWare Virtualization management.Experience with Microsoft Dynamics GP, NAV, AX, and D365 ERP systems, and a Salesforce Administrator.Specialties: Communication through training and document preparation, enterprise and small business IT and Telecom experience, project management, customer relationship management, call center productivity and management

Experience

1. Principal Support Engineer

   Milestone Systems

   Mar 2026 — Present · Phoenix, AZ, US

   Technical lead for the internal technical support team for the Arcules VSaaS product, ensuring high-quality customer care. • Acted as the principal technical support contact for the launch of Arcules in the Japan market.• Acted as the principal technical support contact for the Milestone Arcules Product.• Engaged with hardware provider to ensure excellence in production, compliance to SOC2 Type II, and international stocking and shipping needs.• Engaged as a pre-sales technical resource during the sales process, as well as during rollouts• Attended trade shows such as ISC West and GSX to speak to the company, product, and demonstrate the product• Provided technical enablement to Global Technical Support for XProtect to effectively support the front line for Arcules• Consistent cross-functional leadership with Product, Development, Sales Engineering, and Sales to communicate Voice of Customer feedback. • Provide training and onboarding support for new customers• Managing the public Knowledge Base and in-client chat platform (Intercom)

Education

• Grand Canyon University

  B.S, Christian Counseling for Chemical Addictions

  2010

• Phoenix College

  B.A, Music Education

  2000 — 2002

Skills

• Computer Hardware
• Software Documentation
• Leadership
• Management
• Hardware Installation
• Team Leadership
• Erp
• Software Implementation
• Sql
• Visio
• Vmware
• Technical Support
• Microsoft Sql Server
• Quality Assurance
• Sql Server 2000-2008
• Visual Basic
• Telephony Systems
• Integration
• Training
• Sharepoint
• Testing
• Call Center Development
• Project Management
• Operating Systems
• Troubleshooting
• Disaster Recovery
• Windows 7
• Telecommunications
• Analysis
• Access
• Software Installation
• Windows
• Security
• Enterprise Software
• Enterprise Architecture
• Active Directory
• Windows Server
• Hardware
• Networking
• Call Centers