Chris Penn
Head of Service Operations @William Hill
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WORK HISTORY
Head of Service Operations @William Hill
Leeds, GB
EDUCATION
Leeds Beckett University
BA, Accounting and Finance
Robert Pattinson GM School
GCSE's, A Level Sociology and Business Studies
SKILLS
ABOUT CHRIS PENN
I’m a hands on Senior Leader with over 13 year’s experience.Having worked in a variety of customer service roles, I am experienced at coaching my teams to deliver outstanding customer service and have a proven track record of eliminating efficiencies through performance management, automation, and process re-engineering.Throughout my career I have managed relationships with vendors / third parties and key stakeholders. Putting in place clear measures of success so contracts are robustly managed and under performance eliminated.I am a leader that is passionate about my people and invests in their future to maximise potential, making them feel trusted and valued, which in turn, creates a high performing team. I am an experienced project manager and have a proven track record for delivering complex projects on time and to budget.SkillsBusiness Transformation through automation and efficiency | People Leader | Performance Management | Performance reporting using Power Bi and bespoke tools | Coach, Mentor & Trainer | Project / change Management | Financial & Budget Management | Customer Service Management | CX System Development | Client / vendor / stakeholder management
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