Chris Das

About Chris Das

With 15+ years of leadership experience across Customer Success, Service Management, Operations, and Vendor Management, I specialize in translating emerging technologies—particularly AI—into practical, scalable improvements for people, processes, and business outcomes. People First, AlwaysBehind every successful AI or technology initiative is a team that understands, trusts, and knows how to use it. My leadership approach centers on empowering teams through clear enablement, continuous development, and alignment between individual growth and organizational goals. This people-first mindset has consistently resulted in low attrition, strong engagement, and the development of future leaders. AI-Enabled, Business-DrivenI’m passionate about leveraging AI, automation, and cloud technologies to improve operational efficiency, decision-making, and customer experience. As a Certified AWS Cloud Practitioner and Certified Scrum Master (CSM), I bridge business strategy and technical execution—partnering closely with engineering, product, and operations teams to ensure AI and technology initiatives deliver real, measurable value rather than theoretical promise. Proven Delivery of Complex TransformationsI’ve led and delivered high-impact initiatives including:Acquisition integrations with seamless operational continuityMigration of physical infrastructure to AWS Cloud to reduce costs and improve scalabilityTransition from legacy telephony to VOIP platformsWeb application redesigns that improved usability, adoption, and engagement Cross-Functional Leadership with Measurable ResultsBy working across Sales, Marketing, Finance, and Technology teams, I’ve driven improvements in conversion rates, customer retention, operational efficiency, and net income growth. My focus is always on outcomes—ensuring technology investments translate into tangible business results.Authorized to work in the U.S. for any employer; no sponsorship required.

Experience

1. Associate Director - Ai Enablement

   Wolters Kluwer

   Jan 2026 — Present · US

Education

• Johns Hopkins University School of Education

  Executive Data Science by Johns Hopkins University School of Education on Coursera

  2016

• Duke University

  Data Visualization and Communication with Tableau by Duke University on Coursera

  2017 — 2017

• University of Michigan

  Python Data Structures by University of Michigan on Coursera.

  2019

• UC San Diego

  Interaction Design by University of California on Coursera

  2016

• Universidad Isabel I

  Master of Business Administration - MBA

• University of Michigan

  Getting Started with Python by University of Michigan on Coursera.

  2019 — 2019

• University of Virginia

  Design Thinking for Innovation by University of Virginia on Coursera

  2016

Skills

• Social Media
• People Management
• Team Management
• Networking
• Quality Assurance
• Crm
• Employee Training
• Training & Development
• Account Management
• Recruiting
• Marketing
• Sem
• Customer Relationship Management (Crm)
• Negotiation
• Critical Thinking
• Process Improvement
• User Interface Design
• Operational Excellence
• Leadership
• Inbound Marketing
• SEO
• Vendor Management
• Project Planning
• Operations Management
• Strategy
• E-Commerce
• Social Media Marketing
• Photography
• Digital Media
• Customer Support
• Business Process Improvement
• Tableau
• Analysis
• Search Engine Optimization (SEO)
• Data Science
• Search Engine Marketing (Sem)
• Training
• Salesforce.com
• Pnl
• User Experience Design