Chris Clayton-White

WORK HISTORY

EDUCATION

ABOUT CHRIS CLAYTON-WHITE

Are you the CEO of a fast-growth company looking to scale revenue and drive customer retention? Do you want to increase ARR, improve retention, and maximise customer lifetime value?Are you concerned about customer churn slowing growth?Frustrated that your CS team isn’t driving revenue?Looking for a leader who can turn CS into a revenue-generating powerhouse?Wouldn’t it be better if you had a CS leader who could grow ARR by millions, retain 98%+ of your clients, and build a team that delivers measurable impact?Too often, CS is reactive—focused on firefighting instead of driving growth and profitability. What’s missing is a strategic, data-driven approach that aligns CS with Sales, Marketing, and Product to create predictable, scalable revenue.This is what I do.With over 12 years leading high-impact Customer Success teams across scale-ups, private equity-backed firms, and enterprise organisations, I have: Grown ARR by 22% in a year through segmentation, whitespace analysis, and strategic success reviews. Increased upsell revenue by 79% through data-led expansion strategies. Achieved 176% net revenue growth by aligning CS with Sales and driving cross-sell/upsell opportunities. Maintained 98%+ retention, ensuring long-term success whilst significantly improving EBITDA Led teams of up to 46 CS professionals across 5,500+ clients, developing scalable processes and best-in-class CX. Built and led CS functions, creating onboarding playbooks, retention frameworks, and KPI-driven reporting.What Others Say\"Chris is an outstanding CS leader—collaborative, strategic, and customer-first. He builds high-performing teams, aligns CS cross-functionally, and ensures long-term client success. I learned a lot working with him!\"If you want to scale revenue, improve retention, and transform CS into a strategic growth driver, let’s connect. Message me here on LinkedIn to discuss how I can help your business scale.Specialties: Customer Success Leadership – Building & scaling CS teams that drive revenue Revenue Growth – Upsells, expansions & retention strategies Customer Experience & Retention – Driving 98%+ retention rates CS-Sales Alignment – Creating a seamless journey for customers Data-Driven Strategy – Turning insights into measurable impact SaaS, Private Equity, and Scale-Up Growth