Chris Caudill

About Chris Caudill

As the VP of End User Services Engineering at Arch Capital, I oversee the IT end user…

Experience

1. VP, End User Services Engineering

   Arch Capital Services Llc

   Nov 2022 — Present · Greensboro, NC, US

   Central Printing Management: Streamlined the central printing infrastructure, enhancing efficiency and reliability while reducing costs. Implemented advanced print management solutions that supported sustainability goals and improved user satisfaction.Conference Rooms to Teams Rooms Conversion: Spearheaded the conversion of traditional conference rooms into Microsoft Teams Rooms, facilitating increase in collaboration efficiency and supporting a hybrid work model. This initiative involved integrating state-of-the-art technology and training staff to leverage new communication tools effectively.Virtual Workspace Environment Leadership: Directed the comprehensive management of all virtual workspace environments, including Citrix On-Prem, Citrix Cloud, VMware Horizon, and Nerdio. My leadership in this domain has ensured robust, flexible, and secure virtual desktop infrastructure (VDI) solutions that cater to diverse user needs across the organization.Innovation and Continuous Improvement: Championed the adoption of innovative technologies and best practices in end-user engineering, driving continuous improvement in systems performance and user experience. Fostered a culture of innovation that encourages experimentation and leverages data-driven insights for decision-making.

Education

• Starmount High School

  High School Diploma

• Western Governors University

  Master of Business Administration - MBA , Computer/Information Technology Administration and Management

• Western Governors University

  Bachelor’s Degree, Information Technology - Security

  2012 — 2016

Skills

• Troubleshooting
• Information Assurance
• Help Desk Support
• Security
• Customer Service
• System Deployment
• Servers
• Windows 7
• Network Administration
• Network Security
• Social Engineering
• Routers
• Computer Security
• Networking
• Veterans
• Team Building
• Switches
• Windows 10
• Process Improvement
• System Administration
• Technical Support
• Wireless Networking
• Information Technology
• Security Clearance
• Military
• Business Process Improvement
• Computer Hardware
• Active Directory
• Hardware
• Vmware
• Voice Over Ip (Voip)
• Firewalls
• Cisco Certified
• Cisco Routers
• Backup Exec
• Citrix
• Microsoft Exchange
• Voip
• Cisco Technologies
• Leadership