Chris Rhodes
Senior Director IT Infrastructure & Operations @Exide Group
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WORK HISTORY
Senior Director IT Infrastructure & Operations @Exide Group
Bolton, GB
Responsible for IT Infrastructure & Operations - Service Desk, L3 Infra Support, IT Operations, Vendor Management, License tracking, IS rollouts / new system launches, WAN & LAN management, Enterprise system alerts, compliance, policies & procedures, Incident, Change, Problem & Request Management, Service Management following ITIL principles. Also focusing on Security Operations and Management, Risk Management, and managing Global Projects.
EDUCATION
University Of Staffordshire
HND, Computer Studies
Hesketh Fletcher CE High School
7 O Levels, Various
Wigan & Leigh College
A Levels, C&G, BTEC, Computer Science
SKILLS
ABOUT CHRIS RHODES
Over 38 years IT Professional experience in the Manufacturing sector, with over 25 years International Management/Director Experience. Roles include (chronologically)- Project Leader- IT Supervisor- IT Manager- UK IT Manager - European Contact for EU Motive Power Business Unit for IT projects - Part of European IT Steering Committee- IS Coordinator for Industrial Energy Division for Europe - IS Director Local Services, Europe - Responsible for 8 IT Managers, 2 supervisors- Director Global Client Services - responsible for Global teams across 10 countries in EU, NA, and outsourced Service Desk - Director Global Service Management Office (SMO)- responsible for Global Service Desk, Global Support, plus Global Projects in EU, NA & AP - users globally- Director IT Infrastructure & Operations- Currently Senior Director IT Infrastructure & Operations- Member of Security Operations CommitteeBeen a member of EU Industrial Energy GBU Exec Team, and EU Steering CommitteeWas involved in an internal bespoke ERP implementation (3 year project) across EUManaged multiple Global projects - Technical, Change & Communications Management Significant International IT & Business experience both in Europe & NAWorked with different off shore support teams for 20 years - India, Manilla, Poland, HungarySpecialties: International ERP implementation projectsIT Budget responsibility, control & analysis Project Management - Local, European & GlobalStrong Man Management, organization, presentation & communication skillsITSM Oriented - ITIL Foundation V3, V4 & Practitioner CertifiedISO 27001 ISMS Professional, ISO 27001 Lead Auditor CertifiedExperienced in ITSM - Incident, Change, Problem & Demand Management, CMDB & Asset Management. Global Service Desk implementations - Remedy & ServiceNow)Significant International experience - IT, Business, Cultural & PersonalGovernance & Regulatory Compliance, Sarbanes Oxley (SOX), Internal Controls Environment, General Controls, COBIT, GDPROutsourcing of Technology, Infra & Service DeskDept. reorganization & business/IT restructuring initiatives & process improvementsCost reduction initiatives, adding value to organizationCarve out projects - splitting Global business to be regional from Infrastructure and security perspective. Multiple global projects - DC move (US to UK), Google Workspace migration, Office 365 / SharePoint Online migration, Microsoft Defender & Intune implementation Global conferences - Knowledge14 & Knowledge15 (ServiceNow), PINK16, Gartner Infra & Ops, Cloud Strategy 2022
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