Christopher Allen
Managing Director, Digital Experience @Plymouth Rock Assurance
Signup · Get unlimited contacts
WORK HISTORY
Managing Director, Digital Experience @Plymouth Rock Assurance
Responsible for Enterprise Digital Experience leadership and results.
EDUCATION
Dalhousie University
Accounting
Bridgewater State University
Communications and Accounting
SKILLS
ABOUT CHRISTOPHER ALLEN
Continually learning through leadership roles in Process Improvement, Operations, Claims, Call Centers, Analytics, Customer Experience and IT.Recently I have: 1. Turned a -10 NPS into a 65 NPS2. Improved retention rates retaining more than $200 million in additional premium over 5 years3. Reduced Contact Rate Expense by 40% 4. All the above while managing growth from 350K to 2MM policies. I can manage or help lead the design, build and measurement of websites, digital communications, and business processes (Customer Experience and Call Center) that drive yield and retention. While also driving down cost to service-I excel at building Voice of the Customer survey programs with proper setup of feedback loops -I’m a creative analyst but also an experienced leader and implementer of technical solutions and projects-Process Improver that loves to understand the rational and irrational behaviors of the customer/shopperI can align, lead and grow high performing teams and organizations-I find the greatest satisfaction in team wins-I love to motivate by sharing results-I am both technical and executive speak enabled-I am accountable and committed to resultsSkills Customer Experience | Digital Customer Behavior Analytics and UX | Customer Segmentation | Customer and Employee Journey Mapping | Strategy and Budget Planning | PMP and Agile Development | Six Sigma Master Black Belt | Lean and Process Excellence certifications | Data Visualization | Customer Effort Score, NPS and OSAT | IT Leadership | Customer Retention | Call Center and Operations Leadership | Executive Presentations | KPIs and OKRs | Digital Marketing and Cross Selling | IT SDLC LeadershipI look forward to meeting folks from all industries and interests. Please don’t hesitate to connect.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.