Chris Aberle
Head of Product & Engineering | Contact Center Analytics & UCaaS | Real-Time Performance Analytics & Self-Service BI | 13+ Years Product Leadership
- Role
- Director of Product and Engineering at Brightmetrics
- Location
- Lake Charles, LA, US
- LinkedIn followers
- 500 followers
About Chris Aberle
I lead product and engineering for a contact center analytics platform, where I\'ve built…
Experience
Director of Product and Engineering
May 2021 — Present
Lead product strategy and engineering execution for contact center analytics platform serving enterprise customers. Manage platform architecture, product roadmap, and engineering team through the industry\'s transition from on-premises to cloud-based delivery models.Key accomplishments- Expanded platform integration support from 3 to 9 CCaaS/UCaaS platforms (Genesys, Zoom, RingCentral, Mitel, others) with zero engineering headcount growth while maintaining 60+ NPS through systematic process improvements, cycle time optimization, and careful prioritization across competing stakeholder needs- Own technical architecture for enterprise data pipeline processing millions of contact center events daily across 9 platforms, with privacy-first design including just-in-time data retrieval, PII minimization through aggregation, multi-tenant isolation, and SOC2/HIPAA compliance- Lead technical discovery with enterprise customers, translating business requirements into product solutions while balancing competing priorities across SMB, enterprise, on-premise, cloud, and channel partner segments- Led discovery and technical evaluation for AI-powered analytics features, exploring transformer-based time series forecasting and NLP for transcription analytics to inform product roadmap and vendor evaluation- Maintained delivery velocity across parallel workstreams for both legacy on-premises customers and modern cloud platform, balancing technical debt reduction with new feature development
Education
New St Andrews College
BA, Liberal Arts and Culture
2002 — 2006
Skills
- Program Management
- Strategic Planning
- Economic Development
- Web Design
- Customer Service
- Coworking
- Economics
- Sales
- Entrepreneurship
- Sales Engineering
- Management
- Nonprofits
- Product Management
- Product Development
- Data Analysis
- Public Speaking
- Leadership
- Research
- Social Media
- Workforce Development
- Training
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