Chris Smith

Programme Manager - Improving Hospital Discharge @Sheffield Teaching Hospitals NHS Foundation Trust

Sheffield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Dec 2023 — Present

Programme Manager - Improving Hospital Discharge @Sheffield Teaching Hospitals NHS Foundation Trust

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Sheffield, GB

SKILLS

TelecommunicationsLeadershipBusiness ProcessSalesProcess ImprovementCall CenterPerformance ImprovementCross-Functional Team LeadershipProject ManagementCoachingProgram ManagementSupply Chain ManagementCustomer ExperiencePerformance ManagementCrmItilPrince2Team ManagementStrategyAccount ManagementChange ManagementVendor ManagementContact CentreService DeliveryTechnical SupportBusiness AnalysisOutsourcingProject PlanningBusiness Process ImprovementStakeholder ManagementTeam LeadershipProject DeliveryContinuous ImprovementComplianceContact CentersRoot Cause AnalysisSix SigmaQuality AssuranceTrainingCustomer Satisfaction

ABOUT CHRIS SMITH

Successful PRINCE2 Practitioner. I have over 20 years of Project Management experience across,Healthcare (NHS Ageing well, NHS Long Term Workforce Plan, Discharge Improvement), Local Government (Adult Social Care), Telecoms (Plusnet, Vodafone), Education (learndirect), Retail/Online (Pharmacy2u)• Project Tools and time recording: JIRA, MS Project, Confluence, Pentana, Verto• Methodologies: PRINCE2, PRINCE2 Agile, DMAIC (Lean Six Sigma)• Lean Six Sigma Green Belt, with excellent business analysis skills, SIPOC, Root Cause, Kaizen, Value Stream Mapping.

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