Chris Wiggins
Customer driven with a passion for helping both customers and employees acquire new skills and expand their capabilities
- Role
- Sr Director of Support and Training at Resolve
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Chris Wiggins
Customer driven with a passion for helping both customers and employees acquire new skills and expand their capabilities. I have developed multiple Knowledge Center Support solutions, custom process management solutions, user communities, and self-service support portals. Additionally, I have extensive experience establishing new support desks, as well as re-aligning existing support desks to meet both the needs the business while managing customer expectations. I am pursuing the Support Operations Manager position at Stoplight, to help drive platform adoption within the Stoplight user community and grow the support team.
Experience
Sr Director of Support and Training
May 2023 — Present · US
Education
University of Colorado Colorado Springs
Bachelor of Science Degree in Business Administration, Information Technology
1998 — 2001
Skills
- Mobile Devices
- Team Leadership
- Process Management
- Information Technology
- Process Improvement
- Vendor Management
- IT Service Management
- Microsoft Exchange
- Sharepoint
- Itil
- Help Desk Implementation
- Troubleshooting
- Business Process Improvement
- Service Management
- Service Desk
- Management
- Disaster Recovery
- Active Directory
- Help Desk Institute
- Program Management
- Problem Management
- Leadership
- Public Speaking
- Microsoft Office
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