Chris Wells
Deputy Program Manager for Operations /Delivery Director at NTT DATA Services
- Role
- Deputy Program Manager for Operations at NTT DATA North America
- Location
- Carrollton, VA, US
- LinkedIn followers
- 500 followers
About Chris Wells
Senior Operations Manager responsible for a full infrastructure engagement on a…
Experience
Deputy Program Manager for Operations
Jun 2015 — Present · Carrollton, VA, US
Provides direction and guidance for operations, administration, financials, and reporting service level results for a large federal customer for delivery of infrastructure and business continuity services through the operation of two datacenters as well as end-user computing services, including telecom and print. Exercises control over resources as well as policy formulation and planning. Strong analytical, problem solving, negotiation and organizational skills. Collaborates with leadership to set strategy and business objectives. Implements and recommends policies that define approach to delivery of services to achieve the strategy. Implements tactical and strategic change by providing leadership and direction through subordinate managers. • Strong verbal and written communication skills. Easily communicates with customers at all levels.• Exceptional ability to explain technical information to a non-technical audience.• Demonstrated attentiveness to driving quality and productivity within team.• Expert analytical, problem solving, negotiation and organizational skills.• Ability to inspire, direct and lead large groups of people at all levels within the organization.
Education
Strayer University
BS, Information Systems
1998 — 2006
Skills
- Process Improvement
- IT Strategy
- Strategic Planning
- Strategy
- Itil
- Construction
- Business Process Improvement
- Team Leadership
- Renovation
- Customer Service
- Residential Homes
- IT Service Management
- Management
- Vendor Management
- Requirements Analysis
- Team Building
- Leadership
- Research
- Account Management
- Incident Management
- Change Management
- Training
- Problem Management
- IT Management
- Business Analysis
- Project Management
- IT Operations
- Program Management
- Sdlc
- Service Delivery
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