Chris Ward
Director, Ai Center of Enablement (Coe) @SnapLogic
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WORK HISTORY
Director, Ai Center of Enablement (Coe) @SnapLogic
I drive the adoption and execution of agentic AI and integration-led automation across the organization. My role bridges architecture, enablement, and delivery — helping internal teams and customers translate AI potential into measurable outcomes with SnapLogic’s low-code agent platform.Focus & Responsibilities • Shape and operationalize SnapLogic’s agentic AI initiatives, aligning innovation, governance, and enablement across Product, Professional Services, and Customer Success. • Architect and deliver “SnapLogic-on-SnapLogic” projects, building production-ready agents that automate processes in Finance, HR, Sales, and Customer Success. • Partner cross-functionally to embed the AI Software Development Lifecycle (AI SDLC) — ensuring every AI implementation includes governance, observability, and ROI measurement. • Lead and support flagship customer programs, including: • An AI-augmented risk intelligence system predicting customer churn. • Finance AI Delivery Track – demonstrating multi-agent automation in financial workflows. • Finance Reconciliation Agent – reducing reconciliation effort by over 70%. • Enable internal and partner teams through frameworks like the AgentCreator Platform and the AI CoE Flywheel (Innovation → Enablement → Governance → ROI → Reinvestment).
EDUCATION
Sheffield Hallam University
Business Information Technology, Computing
SKILLS
ABOUT CHRIS WARD
Strategic Architect with 15+ years of experience in delivering enterprise-level technical solutions. Specializing in API integration, generative AI, and customer support for large-scale organizations. Proven ability to troubleshoot complex technical issues, support cross-functional teams, and foster customer success through innovative solutions.
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