Chris Thomas
Head of Product - Retail Technology @Marks and Spencer
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WORK HISTORY
Head of Product - Retail Technology @Marks and Spencer
London, GB
As the Head of Product for Retail Technology at Marks and Spencer, I lead the strategic development and delivery of technology products across the retail estate. I manage a team of 10 product managers, consisting of 3 senior product managers, 3 product managers and 4 associate product managers, and provide comprehensive training, coaching, and development planning to ensure continuous growth and development within my team.In my role, I oversee the end-to-end product development process, from ideation through to delivery, and collaborate closely with cross-functional teams to ensure alignment with business objectives and priorities. Additionally, I facilitate an ongoing rotation of graduates and support their learning and development, ensuring a talent pipeline of innovative and skilled professionals.A significant part of my role is to coach and inspire my team, leveraging my expertise in product management and technology to guide and motivate them towards delivering exceptional products that drive commercial value for the business.Overall, my focus is on delivering innovative and impactful technology products that meet the evolving needs of our customers and drive growth for the company.
EDUCATION
The Manchester Metropolitan University
Bachelor of Arts (BA), Business Administration and Management, General
SKILLS
ABOUT CHRIS THOMAS
I am passionate about retail, and solving problems which have a big business impact!Having spent 10 years at one of the UK’s largest retailers in different leadership roles, I am familiar with the processes and challenges in a retail organisation. This helps me to find and understand problems, and work in a lean way to solve them using technology where appropriate.I am confident leading cross functional teams, managing clients and stakeholders, and resolving complex problems. I believe great products in an enterprise organisation need to have the buy in of engineering, business stakeholders and the end user. By balancing these needs and releasing and iterating quickly I have a track record in delivering products in M&S which have successfully driven change in the organisation.
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