Chris Spain
Senior Manager, Technical Support Engineering @Salesforce
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WORK HISTORY
Senior Manager, Technical Support Engineering @Salesforce
EDUCATION
Canterbury Christ Church University
Film Radio And Television, Film Radio And Television
ABOUT CHRIS SPAIN
As a Technical Support Leader, I specialise in scaling high-impact support operations within global technology organisations, including Salesforce, Own, and Apple.What drives me most is building smart, scalable support systems that makes life easier for both customers and teams. I love digging into data, spotting opportunities for automation or AI augmentation, finding ways to simplify complex workflows without losing the human touch, and building support operations that evolve in step with product and industry innovation. Currently, I oversee a multi region Technical Support team covering EMEA and APAC for Salesforce products, driving operational excellence, service quality, and strategic alignment with global business objectives. Previously, I played a key role in scaling Own’s global support organisation, rolling out new processes and AI tools that improved efficiency and quality.
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