Chris Simpson

Administration Officer Caseworker Case Manager Prsd @Department for Work and Pensions (DWP)

Longbenton, GB

Deal with a diverse range of people, communicating effectively in a telephony and face to face environment, providing accurate information, influencing/ negotiating where required to successfully resolve queries and difficult/ sensitive situations.• Effective communication skills treating customers and colleagues with respect and take personal responsibility to deliver excellent customer service. • Work collaboratively, effectively, and flexibly within a team and contribute towards team expectations.• Competent use the telephone as this is the primary means of customer contact through a combination of inbound and outbound calls.• Remain composed and professional in what can sometimes be a challenging