Chris Shantz
Enterprise Customer Success Manager @Nasdaq
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WORK HISTORY
Enterprise Customer Success Manager @Nasdaq
Toronto, ON, CA
In my role at Nasdaq Verafin, I serve as a strategic partner to enterprise financial institutions, ensuring the successful adoption and optimization of our advanced financial crime management solutions. I leverage my background in financial technology and AI to help clients maximize value, drive operational efficiency, and stay ahead of evolving regulatory demands. By aligning customer goals with Verafin’s innovative platform, I focus on delivering measurable outcomes, fostering long-term relationships, and supporting our mission to fight financial crime through intelligent, data-driven solutions.
EDUCATION
Western University
Financial Economics, Economics
Fanshawe College
Marketing, Business
SKILLS
ABOUT CHRIS SHANTZ
I help enterprise organizations achieve meaningful business outcomes by aligning their strategic priorities with scalable success frameworks. Working with industry‑leading clients, I build executive‑level partnerships that drive adoption, strengthen value realization, and create long‑term mutual growth.My focus is on elevating how teams deliver customer success: improving operational clarity, tightening cross‑functional execution, and turning insights into decisions that move the business forward. I bring a structured, strategic approach that helps teams navigate ambiguity, accelerate initiatives, and deliver predictable performance.Core leadership strengths-Executive‑level enterprise client strategy and relationship development-Operational leadership that improves efficiency, retention, and customer value-Cross‑functional influence across Product, Sales, Support, Development and CS-Building frameworks, processes, and documentation that scale teams and outcomesI’m energized by roles where customer strategy meets operational leadership, opportunities to guide teams, shape direction, and contribute directly to stronger organizational performance.
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