Chris Schwarz

About Chris Schwarz

Results oriented executive, serving in a number of senior management roles with strong leadership and technical skills. Superior record of delivering large scale programs on time and within budget. Ability to establish relationships and credibility at all levels of the organization. Demonstrated success in driving innovation, increasing revenue, reducing costs, leading & motivating teams, improving process, solving complex technical problems, enhancing customer relationships and accelerating business growth.• Managed a $35M P&L• Managed an organization of 100+ associates; led programs with 200+ cross-functional resources• Presented monthly to CEO and executive staff about multi-million dollar technology initiatives under my direction• Provided leadership for Agile development, QA, weekly code deployments and support of a portfolio of Revenue Mgt & Sales applications used by Marriott hotels globally. Exceeded 90% on time delivery of projects, achieved 99.95% availability • Stood up a new organization from scratch to oversee all releases covering $150M of IT initiative spend for applications & infrastructure used by hotels globally and millions of guests, including Marriott.com, the Marriott Mobile app, Digital, Sales & Data Strategy systems. Completed 1,200+ releases across 195 applications at AWS & on premise with a 95% success rate. Reduced outage minutes caused by release by 47%, which saved millions of dollars of revenue. • Led consulting engagements with external clients to define improvements for Managed Services solutions. Worked with Sales to close multi-million dollar opportunities with Fortune 500 clients for B2B and cloud solutions. Presented to clients about our data centers, architecture, security & disaster recovery capabilities. • Led negotiation of multi-million dollar contracts with multiple vendors, achieved priced reductions and more stringent SLAs.• Established and matured QA functions. Implemented a full suite of QA Automation capabilities. Achieved 0.05% defect leakage.• Managed multiple large support organizations responsible for 24x7 monitoring of critical services, incident, problem, change, release & config management. Exceeded SLOs for Availability, MTTR & Change Success.• Directed and matured ITIL processes.• Directed internal & external audits.• Completed many certifications and training programs, most notably: Marriott Leadership Excellence Program, GE Leadership Acceleration Program, Project Management Certification, Six Sigma Blackbelt, ITIL v4, DevOps, Agile Scrum, Situational Leadership.

Experience

1. Vice President and Managing Director, Head of Systems Engineering & Operational Excellence

   OneMain Financial

   Apr 2021 — Present · Baltimore, MD, US

   Direct an organization responsible for 24x7 platform monitoring, site reliability engineering, application support, data center facility management, IT Service Management processes, control functions, production deployments and operations for network & cloud.

Education

• The Johns Hopkins University

  MBA, Management

  2002 — 2004

• Michigan State University

  BS, Computer Science

  1995 — 1999

Skills

• Business Process
• Erp
• Information Technology
• IT Strategy
• Process Improvement
• Project Planning
• Saas
• Integration
• Project Portfolio Management
• Vendor Management
• IT Service Management
• Service Delivery
• Business Analysis
• IT Management
• Requirements Analysis
• Cloud Computing
• Enterprise Architecture
• Software Project Management
• Crm
• Itil
• Cross-Functional Team Leadership
• Sdlc
• Solution Architecture
• Outsourcing
• Business Intelligence
• Program Management
• Pmo
• Pmp
• Leadership
• Strategic Planning
• Six Sigma