Chris Schaffer

About Chris Schaffer

With 10 years of experience across post-sales services and operations, I specialize in project management, data analysis, and process optimization to empower cross-functional teams at Recharge. My work focuses on supporting Customer Success and Technical Support teams by creating actionable insights through Salesforce and Zendesk reporting, staff planning, and facilitating critical interventions forums that resolve complex merchant issues outside of standard processes. My commitment to driving operational excellence is exemplified through leading initiatives such as staff utilization modeling and OKR-based reporting, ensuring teams are aligned and equipped to meet organizational goals. By emphasizing collaboration and pragmatic solutions, I aim to enhance merchant satisfaction while fostering visibility and coordination across technical and leadership functions.

Experience

1. Revenue Operations Manager

   Recharge

   Oct 2024 — Present · OR, US

   Manage project initiatives for Customer Success and Technical Support, enhancing operational efficiency. • Conduct data analysis and Salesforce administration to support team objectives and improve reporting accuracy. • Facilitate a \"Critical Interventions\" forum, ensuring cross-departmental visibility on urgent merchant issues.

Education

• Walden University

  Doctoral Candidate, Educational Psychology

  2009 — 2013

• Colorado Mesa University

  Bachelor's Degree, Psychology, Philosophy

  2002 — 2006