Chris Reid
Vice President of Product Management @Msp Process
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WORK HISTORY
Vice President of Product Management @Msp Process
Kanata, ON, CA
MSP Process’ PSA-integrated platform seamlessly combines patent-pending End-User and Technician Verification, Secure Data Sharing, Integrated SMS/MMS broadcast messaging, a Client Portal and Mobile App for easy ticket management, a Technician App, and Automation Notification Bots. All activities are securely logged for compliance and historical recall, streamlining IT service delivery and boosting client satisfaction.As the VP of Product for MSP Process, my role is to hone the product strategy, understand the needs of the MSP market, and continue to build on the org\'s already stellar track record of delivering high quality features and products.
EDUCATION
Algonquin College of Applied Arts and Technology
Electronics Engineering Technician - Telecommunications, Telecommunications Electronics
SKILLS
ABOUT CHRIS REID
Over 15 years experience as a Product Management leader driving excellence and innovation in successful B2B SaaS organizations.At the core of my approach is a strong focus on customer outcomes and simplicity. Time and again, this focus has allowed me to effectively solve market problems, delight customers and generate value for my company. I have successfully managed multiple product releases, from ideation to launch, using agile methodologies and pragmatic marketing principles.My specialities include building and mentoring high-performing product teams, developing product strategy, fostering cross-functional collaboration, and establishing strong relationships with internal and external stakeholders.With a conscious focus on staying curious, I challenge myself to continually grow as a product leader by expanding my skill set through training courses, staying aware of industry best practices, and exploring emerging technologies and tools.
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