Chris Ralph
Head of Operations and Payments Analytics @NatWest Group
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WORK HISTORY
Head of Operations and Payments Analytics @NatWest Group
London, GB
Strategic data partner to Heads of Operations, responsible for the data strategy and execution of both analytics and data management spanning: Transformation, Workforce (HR), Supply Chain, Payments, Fraud, Financial Crime, Shared Services, and Bank of APIs. Trusted to deliver integrated data products from idea-to-value and maintain these in production with a fully effective data operations control environment. • Product owner for ISO20022 compliant Payments Data Library – the golden source of modelled payments data for analytics and operational utilisation (e.g, Transaction Monitoring, Fraud models, customer proposition, etc.)• Partner with Accountable Executives and Executive Data Owners to embed an effective Data Management strategy across Digital X (Operations) – including tone from the top, governance oversight, and federation of capabilities to drive pace and effectiveness, outcome identification, data glossary, critical and key data elements, lineage, profiling, data quality, issue management, and governance model oversight.• Inspirational leadership to cross-functional and multi-location feature teams, with direct and matrixed management of Data Science, Analytics, Engineering, Governance, Architecture, and PMO staff.• Building a culture of deliberately developmental, intentionally innovative, and excellent execution – embracing new ways of working (technologies and techniques) and maximising value of cutting-edge data solutions.• Establishing an ecosystem of re-usable, configurable advanced analytics and artificial intelligence microservices.• Responsible for Risk Culture and Early Event Escalation across all Data Operations and Data Analytics activities.• Deployment of Generative AI solutions, covering Audio Transcription, Text Summarisation, Automated Quality Checking, and Digital Document Processing.
SKILLS
ABOUT CHRIS RALPH
Global Data and Operations Transformation Leader. Strategic data partner to Heads of Operations, responsible for the data strategy and execution of advanced analytics, artificial intelligence, generative AI engineering, and data management. • Creative and clear when setting Mission, Vision, Strategy, and Key Results for complex organisations.• Effective in securing investment via C-Suite engagement, storytelling, & building trust with stakeholders.• Expert translator identifying opportunities, securing investment, and end-to-end delivery of analytics solutions.• Engaging and innovative leader of globally diverse teams and technical individuals.• Innovative when problem-solving – particularly by fostering a culture of continuous improvement.• Trusted advisor and adept translator when leading stakeholders through Digital Transformation• Expert delivery of Predictive and Prescriptive Analytics, Insights, and Technical Solutions in production. • Expert delivery of Data Sourcing, Modelling, and Provisioning, Data Governance/Management.• Skilled handling of Cross-Functional & Global Stakeholders with complex priorities and data maturities.• Comfortable and adept with various ways of working (e.g, Waterfall, Agile-Scrum, Agile-Kanban).• Curious and proactive in identifying opportunities to challenge the status quo and a catalyst for change.
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