Chris Pritchard
IT Service Desk Engineer @CGI
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WORK HISTORY
IT Service Desk Engineer @CGI
Leeds, GB
1st Line Support Engineer resolving technical and non-technical issues raised by users through Ticket Management System, including fault diagnosis of Windows and MacOS systems, root cause analysis, technical solutions involving software and hardware solutions and device replacement- Prioritisation of workload through managing of high priority issues, project work and ticket volume to ensure SLA\'s are met in a customer facing environment- Responsible to initial actions for vulnerabilities and threats highlighted through the Qualys vulnerability system- Continuous professional development through education of knowledge of cloud based systems and the process involved with the transition from On-Prem to Cloud based architecture. Looking for a position in Networking/Infrastructure/EUC/MWP/2nd Support for my next role.
EDUCATION
University of Leeds
Master of Engineering (MEng)
School of Electronic and Aeronautical Engineering, HM Forces
Bachelor of Technology (BTech)
IT Career Switch
IT Technician Traineeship
Princess Marina College, HM Forces
Bachelor of Technology (BTech)
ABOUT CHRIS PRITCHARD
I am a degree qualified, multiskilled engineer who has successfully transitioned into IT…
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